ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. 

As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. 

The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging.  

ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including:  

•	Performance versus price-only orientation
•	Customer focused
•	Sharing of best-practices
•	Continuous learning and innovation
•	Commitment to training and employee development
•	Brand enhancement

These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. 

Programs and Services include:
•	Customer Service and Account Support
•	Escalations
•	Billing and Payment Support
•	Technical Support
•	Product/Service Support
•	Website Navigation Support
•	Inbound Sales and Order Entry
•	Travel Reservations 
•	Outbound/Inbound BTB Programs
•	Quality Monitoring Programs
•	Web and Data Mining
•	Social Media Support
•	Fraud Prevention/Account Integrity
•	Content Moderation

ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.

Call Center

Travel & Leisure

ePerformax Contact Centers & BPO

Teresa Hartsaw

Louis Meeks

Kim M. Sheppell

Russel Alejandro

Fernando Abano

Steven Louden

Marilyn Hergenrader

Marcy Willerton

Wax Frias-Louden

Justin Myers

Patrick Abella

Michael Tanner

Dennis Lindley

The Leadership Team at ePerformax Contact Centers & BPO is responsible for setting the strategic direction, overseeing operational performance, and fostering client relationships to drive the organization's growth and success. This team ensures that the company's values, such as continuous learning, innovation, and commitment to employee development, are upheld. Additionally, they translate client business objectives into measurable KPMs, enhance service delivery, and provide insights to improve the customer experience, thereby contributing to brand loyalty and lifetime value.

Leadership Team

Training and Development

Operations and Management

Leadership Team

About

Team members

Other teams at ePerformax Contact Centers & BPO

Training and Development

Operations and Management