Alex Mead. 20+ years leading customer contact, call centre, service and experience transformation. 8 sectors. 30+ countries. From high growth start ups to global enterprises operating at 4,000+ FTE

I lead from the inside. I walk in the shoes of customers and the teams that serve them, find what's really going on, build the vision and strategy, take it to the Board, get the investment, and lead the delivery

Hands on. Fully accountable. Contact centres as revenue engines, not cost centres

Commercial models where service drives sales. Teams respond, trust builds fast, and people do the best work of their careers

EPIC CSX is the operating model I've built and refined throughout my career. 36 capabilities across four pillars: Easy, Personalised, Intuitive, Contextual.
Now fully reimagined with GenAI genuinely integrated into every stage of the customer lifecycle. Not bolted on top of broken processes. Not a chatbot on the homepage

GenAI embedded into the heart of a proven customer contact, service and experience framework. The way it should be done.

I built a CX prototype to bring all of this to life and prove what is genuinely possible when GenAI is integrated into best practice CX the right way

The complete customer journey from first contact to loyalty. AI, video intelligence, real-time sentiment, omnichannel orchestration, living breathing video interactions shared between customers and their personal ambassador, and recovery workflows that turn problems into revenue

All working as one journey 

See it at epiccsx.com. It's NOT software. It's NOT for sale. It's proof of what's possible

Now I want to help the right brand make this real. Their technology stack, their people, their ambition. A senior CX leadership role where I can lead and inspire the teams that interact with customers every day and build a customer operation that delivers the best CX in their sector

Sell more. Serve more. Be more.

alexmead@sky.com | UK +44 7916 125344 | Bahrain +973 3604 7110

EPIC CSX

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