Thomas Richards is an experienced professional currently serving as a LiveOps Analyst at Epic Games since April 2022, where responsibilities include managing incident processes and deploying game changes for Fortnite. Prior to this role, Thomas held various positions at Unity Technologies from March 2016 to April 2022, including Community Engagement Manager, where community interaction across multiple platforms was facilitated, and Customer Service Operations Lead, focusing on resolving customer service issues. Earlier experience includes roles at Brighton & Hove City Council, Bond International Software, 1st Central Insurance, Hastings Direct, and Tesco PLC, showcasing a strong background in customer service, operations, and support roles. Thomas holds a City & Guilds ICT Practitioners Diploma from Sussex Downs College.
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