We’re specialists in providing 24/7, US-based frontline customer care for the healthcare tech market. We help Americans get the most from their healthcare, and enable innovative service providers to thrive.

Our approach combines US-based contact center services, expert training, and end-to-end device logistics – providing you with everything you need to deliver the best customer service possible.

Our mission is two-fold: providing healthcare technology companies with unrivalled, omnichannel customer services, while helping to keep their support costs low.

Our support services are award-winning, cost-effective, and extend from service design through to delivery and constructive feedback loops. 

We’re there to help your customers, so you can focus on your core business. 

Based on our interactions with your customers, we help you improve your self-service and automation options, minimise call churn, and free up agent time for more complex conversations. We help you to use us less.

We hire expert, empathetic problem-solvers, and they stay with us for four times longer than the industry average.

Our teams are entirely US-based too, so local understanding and the ability to deliver 24/7 support is a given.

Our home is Akron, Ohio. We’re in the tech hub of the Midwest, and a hotbed of healthcare technology talent.

The growing concentration of healthcare tech specialists in the area means that we benefit from a rich talent pool – and our healthcare clients and their customers benefit from this talent too.

Health Care

Support Services

Epiphany

Epiphany's headquarters in Akron, OH, United States

Suranjan Shome

Angela Lowry

Jim Talley

Doug Jones

The Business Development and Strategy team at Epiphany is focused on driving growth and maximizing the company's impact in the healthcare tech market. This team collaborates with key stakeholders to identify new opportunities, refine service offerings, and implement strategic initiatives that enhance customer care. By leveraging market insights and client feedback, they work to optimize operations, strengthen partnerships, and ensure that Epiphany remains a leader in delivering exceptional, cost-effective support services.

Business Development and Strategy

This department oversees the management and optimization of call center functions to enhance customer service and operational efficiency.

Call Center Operations

The Leadership Team at Epiphany is responsible for setting the strategic direction and vision of the company, ensuring alignment with the mission of delivering exceptional customer care in the healthcare tech market. This team oversees operations, business development, and managed services, leveraging their expertise to drive innovation and efficiency. They focus on fostering a culture of empathy and problem-solving within the organization while maintaining high standards for service delivery and client satisfaction.

Leadership Team

This department oversees the sales operations and financial accounting processes within the organization.

Sales and Finance

The Technical Support team at Epiphany is dedicated to providing expert assistance and solutions for healthcare technology customers. Comprised of Level II Technicians, Field Technicians, and a Director of Technology, this team handles complex technical issues, ensuring seamless device functionality and user experience. They are pivotal in minimizing downtime, enhancing self-service options, and continuously improving support strategies, all while delivering compassionate and effective customer care.

Epiphany

Org chart

Teams

Business Development and Strategy

Call Center Operations

Leadership Team

Sales and Finance

Technical Support

Offices

Epiphany

Org chart

Teams

Business Development and Strategy

Call Center Operations

Leadership Team

Sales and Finance

Technical Support

Offices

Related companies