Leighton Smith

Leighton Smith is a seasoned professional with extensive experience in training and development, customer care, and project administration. Currently serving as a Learning & Development Leader and Training Specialist at Epiq since December 2018, Leighton collaborates with management to enhance subject matter expertise within Contact Center Operations and oversees the creation of training materials and documentation. Prior roles include Customer Care Supervisor and Project Administrator at GCG (Garden City Group), where responsibilities involved training new hires and managing claims for class action lawsuits. Leighton also worked as an International Recruitment Consultant with International University Consultants, a Personal Cruise Consultant with Norwegian Cruise Line Holdings Ltd., and an Administration and Logistics Manager with Miracle Bulb Group of Companies. Leighton holds a Bachelor of Business Administration from Nova Southeastern University and has a background in international student recruitment from Hocking College.