Robert Shaw is a seasoned professional with extensive experience in the fields of incident management, change management, and customer support within the IT and legal services sectors. Currently serving as the Manager of Critical Incidents at Epiq since June 2018, Robert contributes to managing data collection and processing for litigation. Previously, Robert held roles at Orion Health focusing on change and problem management with ITIL methodologies and at Stratus Technologies as a Customer Support Engineer, ensuring server uptime in critical environments. Robert's career began at Safeway, where managerial responsibilities included training and mentoring a help desk team. Educational qualifications include a master's degree in Educational Technology/Instructional Design from San Diego State University and a BA in Psychology from Queen's University.
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