Charles Lawton

Charles Lawton is an experienced Operations Manager with a strong background in service delivery and customer support. Currently at ePlus inc. since December 2015, Charles leads client services transition projects, ensuring adherence to best practices in risk management and quality assurance. Previously, as Service Operations Manager at TDArx, Inc., Charles managed day-to-day operations of the Service Operations Center and successfully implemented staffing strategies to maintain service levels. Prior experience includes over nine years at GlassHouse Technologies in roles ranging from Service Delivery Manager to Technical Support Engineer, emphasizing client satisfaction and operational efficiency. Charles holds a degree in Information Technologies from Phoenix College.