Jonathan Freed is a Strategic Solutions Architect at ePlus Inc. since November 2016, specializing in managing and developing complex next-gen annuity-based services and collaborating with various stakeholders to enhance customer experiences. Previous roles at ePlus include Portfolio Development Engineer and Customer Success Manager, where responsibilities included service design and client advocacy. Before joining ePlus, Jonathan served as Services Operations Architect and Technical Account Manager at SyCom Technologies, focusing on customer assessments, support services, and internal IT management. Earlier experience includes serving as TAC/NOC Manager, overseeing a 24x7 team, and developing service offerings. Jonathan's career began as a Senior Systems/Network Engineer at Sklar Technology Partners, executing technical projects and system audits. Educational qualifications include an Associate’s Degree in Microcomputer Technical Support and various certification trainings in technical support and penetration testing.
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