Jonathan Harvey is an experienced professional in IT service management and operations, currently serving as an MSC Process Operations Specialist at ePlus Inc. since February 2020. Prior to this role, Jonathan held the position of Product Owner for ITSM/AIOps Innovation at NTT Ltd. (formerly Dimension Data), where responsibilities included backlog prioritization and team management. Jonathan's extensive background at Dimension Data encompasses roles such as Manager of ITSM Process Operations, Global Business Analyst, and Process Owner for Incident Management. These positions involved optimizing ITSM operations, developing standardized processes, and enhancing regional service delivery. Earlier career experiences include customer service supervision roles at Old Republic Home Protection and RCN Corp. Jonathan holds education from the University of Massachusetts Amherst.
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