Keith Johnson is an accomplished professional with extensive experience in IT service operations, currently serving as the Director of Service Operations at ePlus inc. since November 2015. Johnson leads enterprise-level Service Desk operations for healthcare and shared services clients, managing over 100 staff and driving strategic projects to enhance service level agreement attainment and user satisfaction. Previous roles include Senior IT Operations Manager at Texas Children’s Hospital and various positions at SLAIT Consulting, where Johnson oversaw service desk operations, led onboarding projects, and developed efficient procedures for incident management. Johnson began a career in customer support with positions at Cegedim Relationship Management, Great Eastern Resorts Corporation, and ICT Group, showcasing a strong foundation in technical support and team leadership. Johnson holds a Bachelor of Science degree in Computer and Information Sciences from Tidewater Community College.
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