Matthew Granatella has extensive experience in customer service and sales, currently serving as the Renewals Lead at ePlus inc. since October 2019. Previously, Matthew held the position of Lead Customer Service Representative at Heartland Business Services from May 2016 to June 2019, and worked as a Customer Service Account Manager at Convergys from June 2012 to May 2016, where responsibilities included managing a $6 million annual goal and achieving consistent revenue growth. Matthew possesses expertise in quoting within the Cisco Services Contract Center and has worked across various sales regions, enhancing revenue through timely renewals and multi-year options. Matthew earned a Bachelor of Science degree in Trumpet Performance from the University of Miami and pursued additional studies at The University of Georgia.
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