Omawali M.

Omawali M. currently serves as a Configuration Specialist and Information Technology Trainer at ePlus Inc., focusing on training and mentoring new Service Desk analysts for the Texas Children’s Hospital contract and providing guidance on service level agreements and IT support procedures. Previously, Omawali was a Service Desk Analyst, managing an average of 25 IT support tickets daily. Prior experience includes a role as a Technical Support Specialist at Liberty Tax, offering Tier I support and utilizing the Zendesk platform for incident management. Educational qualifications include a Bachelor of Science in Computer and Information Systems Security/Information Assurance from ECPI University and a Bachelor’s Degree in Marketing from Radford University, along with a summer program in International Business/Trade/Commerce at Hanze.