Steve Hertel Jr. is an experienced manager in customer experience with a strong background in customer success and technical support. Currently serving as the Manager of Customer Experience at ePlus inc. since September 2018, Steve oversees a team of Customer Success roles, collaborates with senior leadership to enhance customer value, and focuses on key performance metrics such as retention and customer satisfaction. Before joining ePlus, Steve held various managerial positions at SyCom Technologies from September 2011 to July 2018, where responsibilities expanded over time to include managing service desk operations and developing support processes. Steve's career also includes technical roles at Sklar Technology Partners, supporting extensive client networks. Steve earned a Bachelor of Science in Computer Science from Longwood University.
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