Juliane Santos

Juliane Santos is an experienced professional in customer experience and financial management, currently serving as a Customer Experience Analyst at Construtora EPO since November 2019. Responsibilities include post-sale customer service, developing customer journey initiatives, and improving product usability. Juliane has held various financial roles, including Financial Analyst and Financial Assistant at EPO Construções and EP D2 Betim Kubitschek, where client portfolio administration and contract analysis were key functions. Previous experience includes administrative and financial positions at Comsind, Promenade Apart-hotéis, Pedrosa e Contadores Associados, Estrada Real Decorações, and A & C Contact Center. Education includes a Bachelor’s degree in Accounting, a Technology degree in Financial Management, and multiple postgraduate qualifications, with ongoing studies towards an MBA in Strategic Project Management at Universidade FUMEC.