Charlotte Bonzom

Charlotte Bonzom is an experienced Enterprise Customer Success Manager at Eptura, with a strong background in managing international enterprise clients. Previously, Charlotte served as a Key Account Manager at Club Med and held various roles at Eptura, including Strategic Customer Success Manager and Customer Success Manager, focusing on client onboarding and adoption. Early career experience includes customer service and account management roles at Abbey Ireland & UK and JacTravel, where Charlotte supported the German-speaking market. Charlotte's academic credentials include a Master's degree in International Tourism Management from Edinburgh Napier University and a Bachelor's degree in Business Administration and Tourism from The Berlin School of Economics and Law.