Hope Kolly has extensive experience in community sales, customer service, and product coordination, primarily with Equal Exchange since 2003. Currently serving as Community Sales Generalist & Customer Service Manager, Hope has excelled in providing customer support and developing best practices for e-commerce platforms. Prior roles at Equal Exchange include coordinating chocolate product sales with significant revenue impacts, managing interfaith partnerships, and supporting various product launches. Additionally, independent contract work as a pet sitter complements customer service expertise. Hope holds a B.A. in Home Furnishings Merchandising from the University of North Texas.