EQUANS
Joran Rackstraw currently serves as the Network Performance Manager at EQUANS, focusing on developing and implementing KPIs and SLAs to enhance network performance while providing performance reports and dashboards for stakeholders and clients. Prior to this role, Joran was the Head of Customer Success at Kortext, where responsibilities included scaling operations and enhancing service delivery during a period of rapid growth linked to blended learning initiatives, as well as successfully securing long-term contracts with universities. Joran also held the position of Head of Service Desk at Bistech plc for nearly two decades, contributing to board-level reporting and operational strategies while ensuring compliance with ISO9001, ISO27001, and GDPR standards, and driving business improvements through effective training and analysis.
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EQUANS
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Equans, a Bouygues group company, is a world leader in multi-technical services with offices in 20 country hubs. This brand expresses the desire to provide the right answer [ANS] to the equations [EQU] of our customers. We design and provide customised solutions to improve our customers’ buildings, technical equipment, systems and processes and to support them in optimising their use. With nearly 90,000 highly qualified employees and a strong geographic footprint through our historical local brands, we have excellent technical know-how in design, installation, maintenance and performance services, with a unique combination of skills as in HVAC, Cooling & Fire protection, Facility Management, Digital & ICT, Electrical, Mechanical & Robotics... Equans expertise and knowledge of our customers’ businesses now place us to support them in their transitions for modernisation and sustainable development.