Equifax Costa Rica
Giovanni Araya Leon is an accomplished professional with extensive experience in technical writing and customer experience training. Currently serving as Technical Writing Manager and Customer Experience Development Expert at Equifax Costa Rica since January 2019, Giovanni has developed a comprehensive customer service framework and conducted training classes focused on adult learning techniques. Previously, Giovanni worked as an Internal Training Specialist at Kareo, where responsibilities included developing training materials and conducting both in-person and online training sessions. Giovanni has also served as Costa Rica Site Trainer and Customer Advocate Manager at Tek Experts, where expertise in instructional design and customer success strategies was applied. Giovanni's earlier roles included providing outstanding customer service at Amazon and facilitating complex learning solutions as an Instructor I at Bank of America. Giovanni holds a degree from Universidad Fidélitas, obtained between 2015 and 2018.
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Equifax Costa Rica
Equifax potencia el futuro financiero de individuos y organizaciones a nivel mundial combinando datos únicos, confiables, con tecnología y analítica innovadora para la toma de decisiones efectivas. Pasando de ser en sus inicios una empresa de crédito al consumidor, Equifax se ha convertido en el proveedor líder de perspectivas y conocimientos que ayudan a sus clientes a tomar decisiones informadas. Somos una empresa de clase mundial que administra, integra y analiza datos de más de 820 millones de consumidores, más de 91 millones de empresas y datos de empleados aportados por más de 10,000 empleadores.