En Jiang is a seasoned professional in service design with significant experience in human-centered design across various organizations. Currently serving as a Senior Service Designer at Equifax since April 2021, En has previously held roles such as Human-Centered Design Specialist at Atlas Research, where key projects included the development of the COVID-19 Patient Registry and Dashboard Tool and the modernization of the Department of Veterans Affairs’ Vocational Rehabilitation & Employment experience. En’s expertise encompasses conducting user interviews, facilitating co-design workshops, and prototyping solutions, with a focus on enhancing user experiences. Other positions include Communications Lead at Service Design DC and Human-Centered Design Analyst at Cognosante, where En coordinated research projects aimed at improving healthcare experiences through innovative methodologies such as Google Sprints and Design Thinking. En holds a Bachelor's Degree in Business Information Technology from Virginia Tech.
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