Jeff Lyons

Jeff Lyons possesses extensive experience in contact center management and operations across multiple industries. At General Motors, Jeff served as a Legal Risk Manager for the Saturn division, where responsibilities included litigation representation and operational oversight of dealerships. As an Executive Director at Chase, Jeff led Contact Center operations for Home Lending, developing strategies for mortgage services. Currently, as VP of Consumer and B2B Contact Centers at Equifax, Jeff directs a global contact center with a focus on improving efficiency and customer experiences. Previous roles at Citi involved significant leadership in customer solutions, operations management, collections, and customer service. Academic credentials include a Bachelor's degree in Communications from Milligan University and a degree in Organizational Management from the University of Phoenix.