Sametra Long possesses extensive experience in operations and customer service, currently serving as the Director of Operations at Equifax since November 2021. Prior to this role, Sametra held various leadership positions at Fidelity National Home Warranty from March 2011 to May 2022, including Head of Escalations and Assistant Vice President of Customer Service, where significant improvements in customer journey management and operational restructuring were achieved. Earlier roles include Field Marketing Manager and End User Sales Manager at Connexion Technologies, Senior Onsite Agent/Sales & Marketing Manager at Sharon McSwain/Homelife Communities, Senior Product Manager at Syntellect Inc, and multiple positions at MCI Worldcom focused on product management and marketing. Sametra holds two Bachelor's degrees in Communications/Journalism and Communications Concentration in Broadcasting from Winthrop University.
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