Sonjii A.

Sonjii A. has extensive experience in operations technology and customer experience, currently serving as the Sr Director and Agent Desktop Platform Lead at Equifax since July 2000. Responsibilities include overseeing the effectiveness of operations technology related to agent experience across multiple desktop platforms. Prior roles at Equifax involved serving as Agent Desktop PO, Service Owner for enterprise processes, and Customer Experience Leader, among others, where focus areas included managing enterprise processes, leading RFP project teams, and enhancing cross-functional collaboration. Earlier career experiences include freelance writing, assisting small businesses with marketing communication, and customer support roles within the City of Tallahassee and Blockbuster. Sonjii A. holds a Bachelor of Science in Biology with a minor in Chemistry from Florida Agricultural and Mechanical University, as well as a Master's in Business Administration with a concentration in Marketing from American InterContinental University.