William Simms is a seasoned professional with extensive experience in customer success, compliance, and operations management. Currently serving as a Strategic Customer Account Executive and previously as a Customer Success Manager at Equifax since February 2021, William optimizes the Customer Experience lifecycle and fosters client collaboration to drive adoption of Equifax solutions. Prior roles include Senior Manager and Manager of Onboarding & Compliance at Deluxe, where William oversaw client service teams and managed compliance relationships. Additionally, while at Elite Marketing Group, William established the compliance department and directed compliance programs, significantly enhancing customer satisfaction metrics. Early career highlights include program management at Elite Marketing Group and field operations at Vivid Marketing. William holds a Bachelor of Business Administration in Marketing from The University of Georgia.
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