David Wright

David Wright is a Director and Principal Consultant with over 20 years of experience in complaints and remediation, specializing in managing customer experience, regulatory change, and operational excellence. Currently, they provide consultancy services through Transform Complaint Management Ltd and Equiniti, where they focus on driving innovative solutions and improving customer outcomes. Previously, David held various roles in companies such as N Brown Group, Lloyds Banking Group, and Aegon, successfully leading major complaint management initiatives and ensuring regulatory compliance. David also serves as a judge at the UK Complaint Handling Awards, recognizing best practices in the field. David earned a BTEC National Diploma in Business & Finance from Melton Mowbray College of Further Education.