Minnisa Shook

Process Implementation Manager - Global Billing, Credit, & Collections at Equinix

Minnisa Shook is a Quality Manager focused on Continuous Improvement at Bullhorn since November 2019, where responsibilities include defining deliverables, spearheading improvement initiatives, and engaging stakeholders in quality goal development. As Committee Chair and SteerCo Member of Employee Resource Groups, Minnisa oversees ERGs, collaborates with the DEI Manager, and utilizes metrics for strategic planning. Experience also includes facilitating professional development for diverse Enterprise clients at The Forem, and a previous role as Senior Client Support Specialist at Paycor, along with supervisory positions in technology and pharmacy benefit management. Minnisa holds a degree from Tennessee State University.

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