For growing B2B SaaS software companies who have between 100 and 500 employees, Equinox is the leading provider of 24/7 live chat teams for technical support that drastically increases quality while spending less. 

We serve as an extension of the in-house teams and deliver the same or better quality at a reduced cost. 

Unlike outsourced body shops, we have high-quality, dedicated and software - agnostic technical teams that only work with B2B SaaS companies. 

Our results have enabled a company to save $1M a year, while improving support quality and lead generation. 

- We cover the hours you don't. 
- We take responsibility for the support you want us to. 
- We scale our resources within 24 hours to match your requirements. 
- We take ownership of your customers for the resolution of their queries.
- 90+ CSAT | Live Dashboards | 7+ Metrics Tracked at 4 Levels each | Regular Training Sessions

Equinox Agents

The office at 3100 W Ray Rd serves as a collaborative hub for leadership and innovation in the tech industry.

3100 W Ray Rd

This department focuses on providing technical expertise and support for various projects and systems.

Technical Services

This department manages recruitment, employee relations, and overall workforce development.

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