EquiTrust Life Insurance Company
Michelle Chevalier has extensive experience in quality assurance and customer service within the financial and insurance sectors. Currently serving as the Quality Improvement & Training Manager at EquiTrust Life Insurance Company since October 2019, Michelle previously held roles such as Customer Service Coordinator and Quality Assurance at Cetera Financial Group. Additional experience includes working as an Executive Resolution Specialist at Wells Fargo and as Operations and Training Manager at Cognizant, where responsibilities included implementing CRM solutions with Fortune 500 companies and establishing new call centers. Prior to these roles, Michelle excelled as Senior Quality Assurance and Retail Annuity Call Center Lead at Voya Financial for 18 years. Educational background includes studies at Ankeny High School and DMACC.
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