Fatwiarni -.

Fatwiarni has a diverse work experience spanning various industries and roles. Fatwiarni is currently the Head of Business Excellence at Eratani since May 2023. Prior to this, they worked at Jiva as the Head of Customer Experience from January 2021 to June 2023. Before that, they were the Head of Customer Support at OYO Indonesia from February 2019 to January 2021. Fatwiarni also held the position of Lead Operation and Merchant Support for GO FRESH at Gojek from December 2017 to March 2019. Additionally, Fatwiarni has experience as the Head of Customer Experience at Alfacart.com from December 2016 to December 2017, where they managed the executive complaints team and implemented procedures for escalations.

In their earlier career, Fatwiarni worked at elevenia as a Customer Experience Senior Manager from December 2015 to January 2017, and as a Customer Service Manager from September 2013 to December 2015. Fatwiarni also served as an Executive Assistant & Export Team Analyst at Sophie Paris from November 2011 to September 2013.

Furthermore, Fatwiarni gained experience as a Corporate Data Analyst and Executive Assistant at FedEx from March 2008 to November 2011. Fatwiarni began their career as a Software Programmer at RPX from February 2007 to January 2008. Their earliest known role was as a Team Leader Creative Design at Formation Design - South Africa from August 2004 to January 2007.

Fatwiarni attended Hatfield Business College from 2004 to 2006, where they pursued a degree in Marketing and Business with a focus on Management Information Systems, General. They then attended Sekolah Tinggi Ilmu Administrasi from 2009 to 2011, studying Business Administration, Management, and Operations. Additionally, Fatwiarni had some education at Damelin College, specializing in Information Technology Project Management, but the start and end years for this program were not provided.