Irving Mercedes

Irving Mercedes has extensive experience in various roles related to sales, customer service, and call center operations. Irving is currently employed as a Senior Sales Expert at Ergeon, where they started in January 2021. Prior to that, Irving worked as a Digital Outreach Specialist at SoJedi Business from February 2020 to February 2021.

Irving's previous experience includes working as a Business Funding Manager at One Park Dominicana from January 2018 to May 2019. Before that, they served as an Operations Supervisor at Conduent from January 2016 to September 2017. At Conduent, they focused on ensuring customer satisfaction and monitoring performance metrics in a call center environment.

Prior to their role at Conduent, Irving worked as a Sales Supervisor at GBS International, Inc. from March 2015 to October 2015. In this position, they determined targets and goals for individuals and teams and provided coaching and training on sales techniques. Irving also served as a Sales Training Coordinator at UNO Call Center from May 2014 to March 2015, where they developed training curriculum, conducted tests, and provided ongoing training and refresher courses for telephone agents.

Irving's earlier experience includes working as an Operations Manager at RG International Services from September 2013 to May 2014, where they defined operational strategies, maintained and improved call center operations, and prepared performance reports. Irving also worked as an Operations Supervisor at Emergia Contact Center from August 2012 to September 2013 and as a Sales Supervisor at Laurus International from June 2010 to August 2012.

Irving started their career as a Customer Service Representative at Stream Global Services in April 2008 and worked there until July 2010. Throughout their career, Irving has demonstrated proficiency in sales, customer service, call center management, and training and development.

Irving Mercedes attended Instituto Evangélico from 1988 to 1992, where they obtained a High School/Secondary Certificate. In January 2020, they also earned an EF SET English Certificate with a score of 81/100 (C2 Proficient) from the EF Standard English Test (EF SET).