Abir Biswas currently serves as Head of Kolkata Location and General Manager for the Business Unit Cloud Services at Ericsson, overseeing a team of 960 professionals across six locations in India and delivering Telecom System Integration Projects in prepaid charging, mediation, and postpaid billing globally. With extensive experience in service delivery management, Abir has managed a portfolio of over 65 applications with an annual revenue yield of 12 million USD, focusing on key performance indicators including customer satisfaction and delivery efficiency. Previously, Abir held roles at IBM as a Technical Solution Manager and Project Manager, developing pre-sales solutions for international telecommunications opportunities. Educational qualifications include an MBA in Marketing Management from Symbiosis, an M.Tech. in Operations Research from the Indian Statistical Institute, and a Bachelor of Engineering in Electrical Engineering from Jadavpur University.
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