Diala Abi Rached is an accomplished leader in service delivery and operations, currently serving as the Head of Service Delivery & Operations for the EVCN Unit at Ericsson. With a robust background that includes roles such as Director of Service Delivery and System Integrator, Diala has extensive experience in pre-sales, customer support, and business development. Diala holds both a Bachelor’s and Master's degree in Electrical Engineering from École Polytechnique de Montreal, enhancing their expertise in telecommunications and technology innovation. In previous positions, Diala was responsible for strategic growth, performance management, and customer relationship management across various domains and industries.
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