Manoj Sharma is currently the Head of Customer Support Flow Implementation at Ericsson AB, where they are responsible for implementing significant optimization strategies across global service centers. Previously, Manoj served as Vice President of Global Support at Ericsson Global India Pvt. Ltd., where they built the customer support team from the ground up and managed a large workforce. They have extensive experience in telecommunications, having held various engineering roles since 1987. Manoj completed their higher secondary education at Jindal Public School.
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