Osama Ahmad is an experienced Engagement Lead at Ericsson, with a career spanning several roles focused on project management, customer engagement, and commercial strategies in the telecommunications sector. Over 16 years at Ericsson, Osama has held positions such as Head of Fulfillment and Assurance for Digital Services in KSA & Egypt and Customer Partner for IT & Cloud at Vodafone Egypt, where responsibilities included overseeing project portfolios, managing complex deliveries, and driving digital transformation initiatives. Previous roles also include Director for OSS, BSS, TV & Media Programs, and involvement in strategic pricing and customer project management at Telenor and other prominent companies. Osama holds a Bachelor of Science degree in Electrical, Electronics and Communications Engineering from the National University of Sciences and Technology.