Pankaj Tiwari

Pankaj Tiwari, a Senior Manager at Ericsson Global Services, possesses over 15 years of experience in the Telecom Managed Service Industry. They have excelled in roles such as Service Delivery Line Manager and BCM Manager, demonstrating expertise in operations, incident management, and strategic planning. Pankaj has successfully managed service transitions and led teams of over 40 members, ensuring quality performance and adherence to service level agreements. They hold a Bachelor of Technology in Electronics and Communications Engineering and a Master of Business Administration in Operations Management.