Paul Norman is a Senior Product Support Professional at Ericsson since November 2009, specializing in support for LTE and 5G radio products. In addition to this role, Paul contributes as an Ericsson Response Volunteer, facilitating temporary Internet connectivity in disaster regions through the Emergency Telecommunications Cluster. Prior experience includes various support and verification roles related to CDMA and UMTS products at Nortel from January 1997 to December 2009. Paul holds a BSc in Computer Science from the University of Ottawa and a BSc in Biology from Memorial University, Newfoundland and Labrador.
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