Ares Chen

Ares Chen, MBA, is an accomplished Decision Support Specialist at ErinoakKids Centre for Treatment and Development since April 2021, specializing in developing complex SQL queries and designing interactive KPI dashboards in Cognos and Power BI to aid evidence-based decision making. Ares also optimizes SSIS packages for ETL implementation and resolves data anomalies to maintain data accuracy. Previously, Ares held roles as a Marketing Data Analyst and Customer Service Specialist at CIK Telecom Inc., where responsibilities included performing SQL queries to enhance marketing strategies and automating data collection processes, as well as providing customer support and managing service tickets. Ares holds a Master of Business Administration in Business Analytics from Brock University and two Bachelor of Arts degrees in Accounting and Finance from South China University of Technology and Guangdong University of Foreign Studies.