ESA Retail
Celine Pascale is a client executive at ESA Retail since December 2024, previously serving as an account manager at SCG Together from May 2022 to December 2024, where responsibilities included managing over 500 customers and handling faults on supplier portals. Celine also held the position of Frontline Experience Coordinator, emphasizing customer interaction and coordination of deliveries. Prior experience includes a role as team supervisor at Tesco from January 2019 to May 2022, focusing on customer service and team management. Celine's career began as a customer service assistant while studying in college. Educational qualifications include a Level 3 RQF National Extended Diploma in Computing and a BTEC First Diploma, both from Oaklands College, along with GCSEs from Loreto College.
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ESA Retail
ESA Retail is a leading provider of Retail and Customer Market Research services to clients across a multitude of sectors. Part of the BVA Family and founded nearly 40 years ago, we have forged a reputation as one of the market leaders for large-scale audit and mystery shop programmes. Our goal is to provide our clients with the market information and visibility they need in order to make informed decisions, take action and drive success. Our services include retail audits, mystery shopping, customer experience measurement and location planning. With market leading data capture and a panel of over 15,000 shoppers covering the UK/Ireland, and a partner network that spans the globe, we support clients within the FMCG, Consumer Electronics, Fashion, Travel, Financial Services, Automotive and Leisure and Hospitality sectors. Our Services: Retail Auditing – We collect more than 1 million facts per week, help our clients to track the market, understand the store landscape and make informed decisions on how to drive their business. Mystery Shopping – Our programmes help our client’s measure and understand brand standards, customer service levels and recommendation rates, providing the data they need in order to identify areas for improvement and then track ongoing performance. Location Planning – Our site-specific footfall counts help location planning teams to make informed decisions on new site acquisitions and store openings by providing data on footfall levels and shopper profiles. Customer Experience – Through our on-site call centre or online survey capability, we help our clients better understand their customers and their satisfaction levels.