Raj Sarma is a seasoned professional with over a decade of experience in market research and customer success. As a Senior Project Interviewer at Escalent since August 2011, Raj has excelled in coordinating and designing market research surveys, compiling crucial data from top Fortune 500 accounts, and utilizing SPSS to conduct and present market research findings, ultimately strengthening client retention by 10% while adhering to ISO 9000 standards. Raj's expertise in customer success was further developed during a fellowship at SV Academy, where selection ranked among the top 2% of applicants, followed by extensive training and mentorship from industry leaders. Earlier experience includes serving as an Account Manager at WEX Fleet One, where proactive lead prospecting and fuel analysis contributed to operational efficiencies for clients. Raj holds a degree in Management & Human Relations from Trevecca Nazarene University.
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