ESI Technologies
Joe Wakim is a highly experienced IT professional with a strong background in service desk operations, technical consulting, and digital transformation initiatives. Currently serving as a Backup Consultant at ESI Technologies since September 2022, Joe actively supports businesses in their digital transformation efforts. As a co-founder of the Service Management Forum Arabia, Joe fosters a collaborative environment for service desk professionals. Previously, Joe held key positions at First National Bank Lebanon as the Head of Operations, overseeing service desk operations and IT management, and worked as a Technical Consultant at Genatec, gaining expertise in various IT platforms. Joe's experience also includes leading a support team at Secur01, where Joe implemented improvements to workflows and service metrics. Joe holds a Bachelor of Science in Computer Science from the American University of Technology and has completed several internships, building a comprehensive foundation in IT operations and support.
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ESI Technologies
Since 1994, ESI’s focus has always been data management and protection. Today ESI and its family of companies enable secure, end-to-end digital transformation – providing advice, design, integration and management of cybersecurity, cloud and digital resilience solutions. Our in-depth expertise across the ESI family of companies enables us to effectively contribute to our clients’ success by helping them choose the solutions that best meet their challenges. Please visit and follow ESI’s other company pages: Virtual Guardian, Inc. /Gardien Virtuel (ESI’s cybersecurity company with offices in the US and Canada) and Solsys (Digital Transformation, IAM, API).