Oana Azoitei

Oana Azoitei is an experienced global customer service manager at eSky Group, with over 13 years of expertise managing customer service teams across more than 15 markets. Responsibilities include overseeing outsourcing processes, implementing development plans, and improving service quality while ensuring KPI delivery. Oana has held multiple roles within eSky Group, including contact center manager and call center manager for LATAM, where skills in resource optimization, performance analysis, and team training were developed. Prior experience at eDestinos and Blue Air involved establishing call center departments, enhancing workflows, and managing customer service operations. Oana holds a degree from the University of Bucharest.