eSky Group
Oana Azoitei is an experienced global customer service manager at eSky Group, with over 13 years of expertise managing customer service teams across more than 15 markets. Responsibilities include overseeing outsourcing processes, implementing development plans, and improving service quality while ensuring KPI delivery. Oana has held multiple roles within eSky Group, including contact center manager and call center manager for LATAM, where skills in resource optimization, performance analysis, and team training were developed. Prior experience at eDestinos and Blue Air involved establishing call center departments, enhancing workflows, and managing customer service operations. Oana holds a degree from the University of Bucharest.
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eSky Group
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eSky Group is the owner of a travel booking platform. The company is a leader in Central and Eastern Europe and a key player in South American markets. Currently, eSky offers its services in more than 50 countries. Its wide range of products consisting of flights, accommodation, city breaks and holidays in the form of dynamic packages, as well as ancillary products such as insurance, car rental, airport transfers and attractions create a comprehensive one-stop-shop in the travel and leisure category. The company ended 2022 with an EBITDA result of more than PLN 90 million, a record in its history. The eSky Group is a member of the International Air Transport Association (IATA) group of agents.