Josue Mora

Josue Mora is a WFM professional and AI/ML project lead, currently serving as the Operations Manager - Tech Lead at ESO, where they optimize global workforce capacity and IT operations. With over three years of experience at Smartsheet, Josue has honed their skills in workforce management and advanced AI capabilities, having previously led a team of business analysts at Turing. Their career also includes significant roles at Blackbaud, Tebra, and Amazon, where they were instrumental in capacity planning and staffing forecasting initiatives. Josue holds a Bachelor’s degree in Industrial Engineering from Universidad Latinoamericana de Ciencia y Tecnología.