Matte Stevenson

Matte Stevenson has over 17 years of work experience in the technology and healthcare industry. They currently hold the position of Technical Escalations Manager at ESO, where they collaborate with various teams within the organization to provide support for escalated technical issues for a multi-national organization. This role involves overseeing a team of technical product support analysts and resolving unique issues across a broad product spectrum.

Prior to their current role, Matte worked at Medusa Medical Technologies by ESO for 16 years. Their roles at Medusa included Support Manager, Manager of Customer Support and Managed Services, Implementation Architect, and Senior Product Analyst. Throughout their tenure at Medusa, Matte provided comprehensive product support, implementation services, and relationship management. They also traveled extensively to customer sites worldwide to provide on-site technical support, relationship management, and sales support. Additionally, Matte played a key role in implementing ITIL-based processes to enhance support quality and consistency.

Matte Stevenson started their education journey in 1998 at Mount Saint Vincent University, where they pursued a Bachelor's degree in Information Management and Network Technology. Matte completed this program in the following year. In 1999, Matte attended CDI College and obtained a degree in Network Administration, specializing in Novell / Windows NT based networks.

In terms of certifications, Matte acquired the CompTIA A+ certification in September 2000 from CompTIA. Years later, in November 2015, they obtained the ITIL Foundation certification from AXELOS Global Best Practice.

In addition to the mentioned educational pursuits, there is information about Matte attending Sir John A Macdonald and TrainCanada ITIL. However, no details are provided regarding any degrees or qualifications acquired from these institutions.