Caroline Talbot

Caroline Talbot has extensive experience in the IT industry, starting as a Cashier Customer Service at Barclays UK before moving on to roles such as Senior Service Desk Analyst/Team Leader at HP and IT Compliance Manager at ESP Global Services. Caroline has a proven track record of effectively managing teams, ensuring quality control, meeting strict SLA's, and providing excellent customer service. Caroline is skilled in training new hires, creating operational manuals, and handling escalations and complaints. Caroline also has experience in VMware administration, order processing, and service improvement initiatives.