Bhavin Patel

Director, Global Services & Solutions at Espressive

Bhavin Patel has a diverse work experience spanning multiple roles and companies.

Bhavin currently works at Espressive as the Director of Global Services & Solutions since January 2022. Prior to this, they served as a Customer Success Manager at the same company from November 2019 to January 2022.

Before joining Espressive, Bhavin worked at ServiceNow – The Enterprise Cloud Company. Bhavin held the position of Senior Solutions Consultant from November 2015 to November 2019. Prior to this role, they served as a Sr. Engagement Manager from June 2013 to November 2015.

Bhavin also has prior experience at Compuware, where they worked in various roles. Bhavin held the position of Delivery Manager - Compuware APM North America from April 2012 to June 2013. In this role, they oversaw North American Application Performance Management (APM) Solution Sales and Services Delivery and was responsible for managing $20 Million in APM projects. Bhavin also played a key role in boosting profit margin and increasing services execution. Bhavin also held roles such as Gomez/dynaTrace APM Delivery Manager - US South East, Solution Delivery Architect for APM, and IT Manager - Internal Oracle Application Development at Compuware.

Bhavin's earlier work experience includes roles at Shayona Data & Communication, where they served as a Systems Supervisor in 2000, and various positions at Compuware as a Software Technical Support Analyst, Product Support Specialist, and Manager - Software Technical Support from 2001 to 2010.

Throughout their career, Bhavin has gained expertise in a range of technologies, including Gomez, Vantage, dynaTrace, Changepoint, Salesforce, and Oracle9i/11g Database. Bhavin has successfully managed projects, developed go-to-market plans, conducted technical scoping calls, and collaborated with cross-functional teams. Bhavin's work experience reflects their ability to drive success in delivering services and managing customer relationships.

Bhavin Patel completed their education at Wayne State University. Bhavin obtained a Bachelor of Science degree in Computer Science from the university, completing their studies from 1998 to 2003. Later, they pursued an MBA in Finance from Wayne State University as well, attending from 2006 to 2008. Additionally, Bhavin Patel obtained several certifications including Certified ScrumMaster from Scrum Alliance, ITIL V3 Certified from ITIL, ServiceNow Certified System Administrator, and ServiceNow StartNow Accreditation from ServiceNow - The Enterprise IT Cloud Company. The specific months and years of obtaining these certifications are not provided.

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Previous companies

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Timeline

  • Director, Global Services & Solutions

    January, 2022 - present

  • Customer Success Manager

    November, 2019

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