Mark Charron Jr

Mark Charron Jr has a diverse work experience spanning multiple companies and roles. Mark is currently working as the Sr. Director of Customer Success at Espressive since September 2021. From January 2021 to August 2021, Mark was the SVP of Global Customer Success at Kore.ai. Prior to that, they served as the Global Head of Customer Success at Avaamo from March 2019 to December 2020. Mark also worked at Salesforce as a Sr. Principal Success Manager from April 2017 to February 2019.

Before their roles in customer success, Mark was a Customer Success Manager at Adaptive Insights, where they received several awards indicating their exceptional performance in ensuring customer satisfaction and retention. Mark worked there from June 2015 to April 2017. Additionally, Mark was an Enterprise Sales Executive at Anaplan from September 2014 to May 2015.

Mark's earlier experiences include working at Oracle in various roles, including Application Sales Manager-Business Intelligence and Analytics, Senior Account Manager-Core Technologies-Healthcare, and Business Development Consultant. Mark was also an Account Development Executive at Akamai Technologies.

Prior to entering the tech industry, Mark worked as a Group Manager at Professional Staffing Group and as a National Account Representative at Progressive Promotional Enterprises/ Caterers Warehouse.

Overall, Mark Charron Jr has a strong background in customer success and sales roles, with experience across multiple industries and companies.

Mark Charron Jr began their education at Saint Johns, where they studied from 1994 to 1998. Mark then attended Seton Hall University from 1998 to 2000, although no specific degree or field of study is mentioned for these two institutions. Mark then transferred to the University of Massachusetts Amherst, where they obtained a Bachelor of Arts degree in Philosophy from 2000 to 2003.

Afterwards, Mark pursued further education at Clark University from 2008 to 2016, earning an MBA with a focus on International Business and Business Management. It is worth noting that Mark returned to the University of Massachusetts Amherst at some point, although the exact timeframe and purpose of their return are not provided.

In terms of certifications, Mark Charron Jr obtained the Salesforce Certified Service Cloud Consultant certification from Salesforce in July 2017. Additionally, they obtained the Salesforce Certified Sales Cloud Consultant certification in June 2017 and the Salesforce Certified Administrator certification in May 2017.