Fiona Kim

Fiona Kim is a strategic professional with diverse experience in business development and client services, currently serving as the Global Strategy and Business Development Manager at Esprit since August 2023. Previous roles include Manager and Coordinator of Client Service and Sales Operations at Pamela Love, where Fiona developed client engagement strategies that improved retention by 20% and optimized inventory planning to reduce refund rates by 18%. Fiona also enhanced customer loyalty through personalized service, resulting in a 10% increase in repeat business, and collaborated on exclusive initiatives that significantly boosted brand visibility. Early career experiences include a Key Holder position at Stuart Weitzman and a Sales Associate role at Madewell, where Fiona excelled in sales and training. Fiona holds a Bachelor of Arts in Political Science and Government from Fordham University.