Beth Manion is a Customer Service Operations Readiness Manager with a strong background in improving processes through technology. They worked as a Customer Service Business Analyst at Esri from 2008 to 2014, where they gathered requirements for process enhancements in systems like SAP and Salesforce. Beth also held roles as a Business Analyst and Customer Service Specialist, contributing to various projects and managing customer accounts with precision. Currently, they are pursuing a Bachelor of Science in Business at the University of Redlands.
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