Luke Williams

Luke Williams is an experienced professional in service management and governance, currently serving as the Head of Service Management & Governance at Bupa Australia & New Zealand since November 2021. Alongside this role, Luke also holds positions as Assistant Coach for Essendon Football Club VFL and Talent Pathways Head Coach for Essendon Football Club, both starting in 2023. Luke's extensive background includes previous roles as Operational Services Manager and Release Manager at Bupa Australia & New Zealand, Service Management Analyst at AMP, and several management positions at Tabcorp, including Service Operations Manager. With a strong foundation in IT service delivery and incident management, Luke has effectively led teams and implemented significant service transitions throughout a diverse career that began with a Systems Operator role at Tabcorp.