Richie de Vorst

Richie de Vorst is a seasoned professional in customer service and operations, currently serving as Senior Teammanager Klantmissie at Essent since November 2020, with responsibilities in customer journey and operations for small and medium-sized enterprises. Prior to this role, Richie held the position of Manager klantcontact at Energiedirect.nl from March 2018 to November 2020, focusing on customer service results, quality processes, and self-scheduling initiatives. Richie's earlier experience includes serving as Team Manager Klantcontact at Essent from June 2009 to March 2018, overseeing a team of 40 customer advisors. Education includes a Bachelor’s degree in HBO Hoger Management from NCOI Opleidingen, various certifications in Lean practices, social psychology, coaching, and project management, showcasing a commitment to continuous professional development.