Essential Energy
Lisa Ball is an experienced professional in customer service and operations management with a strong background in leading teams to achieve business goals. Currently serving as the Team Leader for the Outage Management Group at Essential Energy since January 2021, Lisa is responsible for overseeing the delivery of exceptional customer service and ensuring operational efficiency. Previous roles include GM of Energy Operations at Vocus Communications, where management of an outsourced call center and coaching of leadership teams took place, and Customer Care Specialist at Red Energy, focusing on client management within the Hardship Program. Early career experience includes Team Manager at SITEL NZ Ltd, where Lisa managed quality assurance and customer service teams to meet organizational KPIs.
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Essential Energy
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Essential Energy is responsible for building, operating and maintaining one of Australia’s largest electricity network that spans 95 per cent of New South Wales’ land mass and parts of southern Queensland. Essential Energy delivers essential electricity network services to more than 870,000 homes and businesses in 1,500 regional, rural and remote communities across extremes of terrain and climate. Essential Energy also provides water and sewerage services to 20,000 customers in Far West NSW.